(02 Sep 2021) British Airways has reopened the Concorde Room at JFK and London Heathrow to customers flying in First.
Both lounges have been closed since March 2020.
And whilst the airline has embraced technology to enable guests of other lounges to use the new digital ‘Your Menu’ service to order food and drinks via a QR code, customers in the Concorde Room can still receive personalised table service across the whole lounge.
British Airways customers using the airline’s Concorde Room also have access to the new ‘Forty Winks’ EnergyPods, to get some pre-flight shuteye if they so desire.
Concorde Room customers can book an EnergyPod via dedicated hosts, request a time to be woken and choose a hot beverage to enjoy after their rest. Water and hot towels will be provided to add to the refreshing awakening experience.
Tom Stevens, British Airways’ Director of Brand and Customer Experience, said, “As we start to gradually welcome back customers, we want to ensure that they have the best experience possible with British Airways. We are looking at every element of the customer experience, from sleep pods and signatures cocktails in our newly reopened lounges, to roast dinners onboard and additional benefits for our card holders – we want flying with British Airways to be memorable. Our teams will continue to innovate, and we look forward to sharing more exciting developments with our customers over the coming months.”