(27 June 2021) Air Canada will next week commence testing a new digital solution available through its mobile app that allows customers to securely scan, upload and verify their COVID19 test results.
The feature is designed to help travellers conveniently validate compliance with government health travel requirements prior to arriving at the airport.
Air Canada has developed its new solution with the support of Amadeus, one of the world’s leading travel technology companies.
Initially available from 29 June for flights from Frankfurt to Toronto and Montreal, the airline is hoping to roll-out the solution across its network later this summer pending results of the trial.
The airline also plans to introduce new capabilities so that customers can pre-validate proof of vaccination.
“As travel resumes around the world, we’re proud to do our part to support government health protocols that protect passengers and safeguard local communities,” said Mark Nasr, Senior Vice President, Products, Marketing and eCommerce. “Once fully rolled out, this new function from Amadeus will make it easy for customers to securely submit their COVID19 test results and records of vaccination for review ahead of their flights. Pre-validation of those documents will streamline the airport experience, one of many ways Air Canada is focused on elevating the customer journey with touchless travel services.”
For the Frankfurt departure trial beginning 29 June 2021, the new mobile solution will accept COVID19 PCR test results from Centogene Labs in Germany. For users:
– There is no requirement to download an application, as a link to submit documents will appear on the Air Canada mobile app or mobile website during check-in.
– Within 24 hours of departure, customers checking-in on mobile can securely submit their test results by scanning a QR code of the Centogene lab test result.
– Customers will then receive a message verifying the test that will enable them to pass through the airport and board their flight without any further requirement to demonstrate the validity of their health documents.
– Customers must bring and retain their original documents for the duration of their journey.
The new feature is based on Amadeus Traveller ID, which automates document verification for travellers in order to minimise queues. The feature is designed to be compatible with other health passport applications currently under development around the world.
The use of the new function by customers is optional.