(07 Jun 2021) The Sofitel Sydney Darling Harbour has upgraded the guest experience with a new digital self check-in service.
A first for Sofitel hotels in Australia, guests of the Sofitel Sydney Darling Harbour can now check-in, pay and receive their room key within minutes of arriving at the hotel through the new digital kiosk.
Owner of Sofitel Sydney Darling Harbour, Dr Jerry Schwartz (pictured), said, “The self-service trend is leading the way to a future which prioritises convenience. We are investing in improved technology that enhances digital guest experiences. With the advancement in this process, we’re catering for travellers who are wanting a new revolutionised experience which is fast and efficient. However, this does not replace the traditional landscape of hotel processes where guests prefer a personal touch, which we love to deliver when checking guests in.”
The self-service model extends to the in-room experience with Sofitel Sydney Darling Harbour implementing the Order Up platform which allows guest to order in-room dining items through a QR code located bedside.
General Manager of Sofitel Sydney Darling Harbour, Greg Brady, said, “Sofitel is ambitious to optimise the guest journey and a one touch digital experience does exactly that. We are fortunate that Dr Schwartz is open to trialing exciting new technology to enhance the guest journey for those travellers looking for a digital check-in.”