(30 May 2021) United Airlines has appointed Toby Enqvist as Executive Vice President, effective immediately.
Prior to the promotion, Toby worked as the company’s Chief Customer Officer.
“Toby leads with the unwavering purpose of being United’s top customer advocate and this promotion reflects not only his success in caring for our customers but also our continuing commitment to delivering the best possible experience for all those we fly,” said United Airlines CEO, Scott Kirby. “With Toby’s vision and direction, we are truly leading the industry in finding ways to innovate which is essential as we strive to become the best airline in the history of aviation.”
As EVP and chief customer officer, Toby continues his oversight of the airline’s Inflight Services, Corporate Real Estate, Contact Centers and Customer Care, Customer Strategy and Innovation, and Customer Experience and Analytics, but is also now responsible for developing and providing United’s employees with the leadership support needed to best serve the airline’s customers.
Toby has been in the airline industry for more than 25 years, joining Continental in 1996. Throughout this career, he has held several senior leadership positions within operations and finance, including senior vice president of Network Operations and Customer Solutions for United.
A native of Sweden, Toby moved to the U.S. to attend Ouachita Baptist University where he earned his bachelor’s degree in business administration. He also holds an MBA degree from Southern Methodist University.
Toby is married and has a daughter.