(29 Apr 2021) Korean Air has confirmed that it will expand its baggage notification service to all international and domestic flights, starting 1 May 2021.
Passengers will receive a message such as “Your baggage KE123456 has been loaded on flight KE1211 bound for Jeju (CJU)” on Korean Air’s new mobile app “Korean Air My” as soon as their checked baggage is successfully loaded on their aircraft.
The messages can be checked in the app’s notifications or baggage tracking sections.
The push notification service is available for SKYPASS members who have enabled push notifications on “Korean Air My”.
The service is based on the Baggage Reconciliation System (BRS) developed by Korean Air, which scans and verifies baggage’s barcode information created during check-in before loading onto the aircraft. The BRS ensures that baggage is loaded onto the correct flight and not overlooked.
Korean Air first offered the service in June 2020 for international flights departing from Incheon Airport, and continued to expand to flights departing from many overseas airports. The expansion of the service to all international and domestic flights is expected to improve customer experience by providing real-time information and enhance baggage handling procedures, especially at domestic and small international airports where it has been done manually.